This statement sets out the shipping policy of all websites directly owned or operated by Nicholas Nixon or Clockwork Limited or Gridline Marketing Limited or otherwise associated with any of the three aforenamed entities.
Clockwork Limited is a New Zealand company. Registration Number 2383317.
Gridline Marketing Limited is a New Zealand company. Registration Number 7773236.
Destinations
We can ship to virtually any address in the world although there are restrictions on some products/countries.
Non-Digital Products
We aim to ship all non-digital products within one working day.
Digital Products
Depending upon the product(s) purchased and the country of destination, digital goods may be shipped by any of the following methods, as we may deem most appropriate:
- By being made available for immediate download.
- By eMail as an attachment – within one working day.
- By mail, on CD or DVD – shipped within one working day.
Non-digital goods are shipped by standard mail within New Zealand and by express airmail to international destinations. We may ship by other means or carriers at our discretion.
Delivery by courier may be available at additional cost.
Particularly valuable items can be shipped by registered and insured courier or mail at the buyer’s request and expense. Otherwise the buyer is responsible for insuring purchases whilst in transit.
Tracking
We will advise you of tracking numbers provided by carriers.
Shipping Rates
We operate a flat rate shipping policy for the vast majority of our products when shipped by standard national mail or standard international air mail. The shipping of heavy or bulky items is charged at cost and the calculation of the shipping charge is based upon the weight of the goods and the delivery destination. Wherever possible we are happy to combine shipping for multiple purchases.
Back Orders
If an item, being part of a larger order, is placed on back-order then at our discretion:
- We may ship to you the part of your order that is in stock and, when the back-ordered item(s) become available we will ship to you the outstanding balance of your order. You will not be charged any additional shipping and handling for the second shipment. Or:
- We may hold the entire order until any back-ordered item(s) become available and then despatch the entire order as one shipment. In this event, you will be offered the opportunity to cancel your order for any back-ordered items.
Applicable Law
You agree that your use of this website and any dispute arising out of such use of the website shall be subject to the laws of New Zealand. Please see our main terms and conditions at https://shogunlegal.com/terms-and-conditions regarding the arbitration of any dispute.
Subject to Change
This shipping policy is subject to change at any time and any such changes will be posted on this page from time to time.
Questions
If you have any questions regarding this policy, please contact us at:
PO Box 355
Martinborough 5741
New Zealand
Email: Via the contact form on our relevant website
Telephone: +64 21 187 3223
This policy was last updated on 25th May 2018